Return authorization (obtainable from our Customer Services department).Item in the same condition as you received.In order to process your returns as quickly as possible, all returns must include: Please check your fragrance or home scent orders carefully, as fragrances and home scents can NOT be returned under any circumstances due to international aviation restrictions. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange. A cancellation request approval depends on whether the item is already processed or not. If there is any damage to the packaging on delivery, contact us immediately at you have any questions about the delivery and shipment or your order, please contact us at usually dispatch items within 24 hours and cancellations needs to be made prior to that by contacting us via our contact form. Please enter your shipping postcode at checkout to calculate exact shipping cost. We provide Free Shipping for most products. You can provide special delivery instructions on the check-out page of our website if required. Products may also be delivered in separate shipments. Unless there are exceptional circumstances, we make every effort to ship your order within 7 - 12 days from the date of your order.ĭate of delivery may vary due to carrier shipping practices, delivery location and the items ordered. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Our items are usually processed within 1 - 2 business days.
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